Prison Visits are not currently running due to COVID-19
Coronavirus (COVID-19) Guidance
The Choices team would like to assure you that they are doing all they can to offer a continued support service to prisoners, their families and friends during these unprecedented times.
For the latest up-dated advice on the coronavirus (COVID – 19) please see the below links.
On this page you will find all the useful information about HMP/YOI Exeter. Click the links to take you to the relevant section:
|Tuesday:||14:30 - 15:30||13:00|
|Thursday:||14:30 - 15:30||13:00|
|Friday:||14:30 - 15:30||13:00|
|Saturday pm:||14:30 - 15:30||13:00|
|Sunday pm:||No visits||-|
To maintain social distancing, all visitors will be allocated a time slot to arrive at the prison. These will commence from 13:45 on visiting days.
Click for directions to HMP/YOI Exeter
Bus: All national coaches arrive in to the main bus station which is within 1 Kilometre from the prison, in addition a local bus operates to all the Park & Ride schemes which are located on the main arterial routes into the City, (Visitors are advised to use this system as it is the most economical and easy access to the city). The Park & Ride schemes generally operate between 07:00 & 18:30 daily.
Train: The prison is accessible from two stations, Exeter St David’s is the main line station for trains arriving from both the East North and South West of the City (First Great Western & Cross Country) the station is approximately two kilometres from the establishment and local buses run from the station to the city centre.
Taxi: Different companies appear to charge anything from £12-£40 fares to HMP Dartmoor from Plymouth. The average rate should be £12-£20. If possible it is advisable to agree a fixed fare with your driver before setting out.
Car: If approaching from the North, you should exit at Junct 29 of the M5 and follow the signs for Exeter (B3183), to the city Centre. At the main traffic lights you will see “Next” Department store on your Left, go straight ahead until you come to a mini roundabout. The prison is directly in front of you.
If approaching from the East you should travel down the A303 and follow the directions above from the M5 to the prison.
If approaching from the South West you should exit the M5 at Junct 30 and follow the signs for Exeter City Centre as you reach the city centre (“Next” Department Store) you should follow the directions as above.
The prison has no parking facilities for visitors therefore all visitors should use the municipal car parks.
Our Mission Statement
“To support and advise prisoners and their families to promote and enable positive change.”
30 New North Road
Prison Tel: 01392 415650
Choices Tel: 01392 415972
Booking line number: 01392 415833
Opening Times: Monday – Friday 09:30-13:30
Book prison visits online
The prison has no parking facilities for visitors therefore all visitors should use the municipal car parks.
Due to Covid-19, all family visits are suspended until further notice.
Applied for by the prisoner
Family visits take place once per month. There are two types of family visits. Child Centred Visits (CCVs) and Adult Only Visits (AOVs). CCVs are held eight times per year and AOVs are held four times per year. The dates for these visits are displayed in the visits centre, visits hall and on the wings. All applications to attend these visits must be made by the prisoner. Applications must be made using the kiosk system situated on the wings.
All applications for these visits are subject to security approval.
Child centred visits are held once a month and are held to help enhance positive interaction between fathers and their child/children. The entire visit is designed with the child/children in mind. Fathers are actively encouraged to engage with their children through positive interaction via play. Fun filled activities are available for children of all ages. The Choices team are there to support fathers with their families during these visits.
Children centred visit days are designed to be more relaxed then regular visiting sessions. Prisoners can get up from their seats and interact with their families. CCV’s provide an opportunity for fathers and their children to bond in a way that is not often possible during a normal domestic visit.
CCVs run between the hours of 14:00 – 16:00. Visitors are advised to arrive at the visits centre at 13:00.
The dates for these visits are displayed in the visits centre, visits hall and on the wings. All applications to attend these visits must be made by the prisoner. Applications must be made using the kiosk system found on the wings. All applications for these visits are subject to security approval.
Run by Choices
The Visitors’ Centre offers a warm and welcoming child friendly environment for all visitors to HMP Exeter.
The centre is manned by a team of Choices volunteers and staff. Information, advice and guidance are readily available on issues surrounding community agencies, family services, benefit services, prison regimes and procedures and much more.
Visiting families can also access one-to-one support and advice from the Visitors Centre upon request. There are play facilities for children of all ages as well as toilets and baby changing facilities. There are lockers for your belongings located in the search area.
Once you arrive in the Visits Centre, staff will be on hand to assist you with the booking in process. The booking-in paperwork includes a declaration form that we ask all visitors to sign to state that they do not have any prohibited items in their possession. The form also requires visitors to state who they are visiting, along with their name and address details. We also have a form to record distance travelled, ethnicity, disability and child’s ages. You will then be assigned a number.
Once booked in, some visitors choose to go away and come back at 1.30pm. The Visitors Centre has indoor seating, toilets and an indoor and outdoor children’s play area.
The Visits Centre is wheelchair accessible.
Between 13:30 and 14:00, visitors are asked to report to the main prison gate in groups of five. The number you were allocated when you booked in will determine the group you will be in. At the gate, you will be asked to show your ID. You will then be shown through into the locker area. After putting your belongings in the locker, you will be searched by member of uniformed staff. Female visitors will always be searched by a female member of staff. You will then be given the table number for your visit. The prisoner will already be seated in the visits hall when you arrive.
It is an offence to take prohibited items in to the prison. Prohibited items are classified in four categories as follows:
- Drugs, explosives, firearms, ammunition or any other offensive weapon.
- Alcohol, mobile telephones, cameras, sound recording devises or any parts of the latter three items.
- Tobacco, money, clothing, food, drink, letters, paper, books tools, information technology equipment.
- Monetary notes, bankcards, watches of any kind.
Items can only be bought in for prisoners who are on remand. There is a list of acceptable items below for remanded prisoners. You will be required to take the items up to the search area where they will be checked and passed to the prisoner. No other items can be dropped off on a visit.
- A minimal of three pairs of trousers (Must NOT be black or showing any logo’s)
- A minimum of four tops (Must NOT be hoodies, white or showing any logo’s)
Authorisation from the Governor must be granted for any other items to be bought in for the prisoner. The authorisation application to the Governor must be sent from the prisoner.
The only items that can be taken into your visit are:
- Locker Key
- Money – In the form of loose change, in a see through money bag
- Visiting Order or Choices numbering slip
- Baby food and powdered milk can be brought in, as long as they are still sealed as new, in the original packaging.
Up to £20 per adult visitor, or £10 per child is allowed to be taken into the prison to purchase refreshments. This must be in a money bag (available in the Visitors Centre) and must be coins only.
Nappies and wet wipes are provided by the prison.
There are lockers available in the Visitors Centre for any smaller items from the above list that you need to store prior to the visit. There are bigger lockers in the prison where you can store any coats or clothing as needed.
You can send money in for Prisoners using a debit card or bank transfer. You will need the prisoners name, date of birth and prison number.
- Please visit the website. Or search “money to prisoner”.
- Use the prisoner’s number and date of birth.
- It will take up to 3 working days to reach the prisoners account.
- Prisoners can spend the money in the canteen as normal.
Choices recognise the significant role that families play in the wellbeing of prisoners. Choices staff offer new prisoners and their family member/significant other the opportunity to attend a Family Conference Meeting. This meeting facilitates prisoners and their family member/significant other to identify and discuss possible areas of need, in order to put into place relevant support networks to help reduce the likelihood of re-offending.
Family Conference Meetings will;
- Enable prisoners, their family member/significant other to sit and talk through any concerns or issues they may have in a calm and safe space.
- Be facilitated by members of the CHOICES team who will be able to offer guidance and support.
- Offer support that is non-judgemental and aimed at giving prisoners the best possible outcomes.
- Help to identify areas of concern and to structure a plan for on-going support for both the prisoner and family member/significant other.
- Provide opportunities to access relevant additional support.
All applications to attend a Family Conference Meeting must be made by the prisoner, using the kiosk system found on the wings. All applications for these visits are subject to security approval.
Family / Prisoner Support / Inductions / First Night in Custody
The first night in custody work undertaken by the Choices team enables prisoners the opportunity to discuss immediate concerns that require attention within the first few hours of entering the prison establishment. Areas of concern may include:
- Referral to other agencies
- Visiting Procedures
- Child related issues
- Need for someone to listen and reassure
- Advocacy work
Choices staff and volunteers see all new prisoners during their induction process with the aim to highlight possible needs and services available.
If a prisoner highlights areas of need regarding family matters follow-up work can be undertaken. Prisoners are given the opportunity to highlight their needs during their induction or put in an application for one of our team to come and see them at a later date.
All new prisoners are informed on how they can access our services and access the required help. This service is designed to reduce anxiety for offenders especially when they have just entered the prison system and may have significant concerns which need highlighting and resolving.
Every person at Exeter has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.
If you are concerned about the safety or wellbeing of a man in HMP Exeter, call the safer custody hotline. There is an answerphone that is checked several times a day. Telephone: 0800 496 1874.
If you have an immediate concern, please call the main switchboard to voice your concern. Telephone: 01392415650.