View of Devon coastline

Domestic Visiting Times:

Day;TimeCentre opens
Monday:No visits-
Tuesday:No visits-
Wednesday:14:00 - 16:0012:00
Thursday:No visits-
Friday:14:00 - 16:0012:00
Saturday pm:14:00 - 16:0012:00
Sunday pm:14:00 - 16:0012:00

Please note: Visiting on weekend days will alternate each week between VPU and main prisoners. For example, 1 week Saturday will be VPU visits and Sunday main visits then the following week they will be reversed. The booking line will advise you when you book your day.

Click for directions to HMP Channings Wood

 

Buses from Newton Abbot: Country Bus (0800 9548975) website, service 176 (Newton Abbot to Denbury) operates from the main Newton Abbot bus terminus in Sherborne Road, at the rear of the indoor market. The railway station is a ten minute walk away from the bus terminus. The service is not frequent and you are advised to check the times, especially for the return trip. No bus service on Sundays.

Train: Regular rail service to Newton Abbot, which is on a main Plymouth to Exeter rail route.

Taxi: There is a taxi rank outside of the railway station and one in the town centre.

Car: From the North and East:, M5 becomes A38 near Exeter and where the road divides into A38 Plymouth and A380 Torbay, take Torbay road. This will bring you to the outskirts of Newton Abbot (Penn Inn roundabout) – turn right at the roundabout to the town centre and follow signs to Totnes (A381). Pass through Newton Abbot on the Totnes road until you come to a roundabout next to a cemetery (about a mile outside of town). Turn right towards Denbury. Follow this road (quite narrow) for around two miles and you will pass the entrance to the prison driveway on your right hand side.

From the West: use A38 Plymouth to Exeter road. Turn right on A383 for Newton Abbot and pick up Totnes signs when entering Newton Abbot. Join the Newton Abbot to Totnes road (A381) by ASDA and continue until you come to a roundabout next to a cemetery (about a mile outside of town). Turn right towards Denbury. Follow this road (quite narrow) for around two miles and you will pass the entrance to the prison driveway on your right hand side.

A small visitor car park is available outside the Visitor Centre. Once this is full, parking is available on the main prison driveway.

Baby playing with wooden blocks

Our Mission Statement

“To support and advise prisoners and their families to promote and enable positive change.”

Address:

HMP Channings Wood
Denbury
Newton Abbot
Devon
TQ12 6DW

Prison Tel: 01803 814 600
Choices Tel: 01803 814600 Ex: 4893

Regional Services for Prisoners’ Families

Booking line number: 01803 812060
Opening Times: 09:00-12:00 and 13.45 – 15:00.
Book prison visits online

A small visitor car park is available outside the Visitor Centre. Once this is full, parking is available on the main prison driveway.

Family Visits at HMP Channings Wood

Applied for by the prisoner

Family visits take place once per month. There are two types of family visits. Child Centred Visits (CCVs) and Adult Only Visits (AOVs). CCVs are held eight times per year and AOVs are held four times per year. The dates for these visits are displayed in the visits centre, visits hall and on the wings. All applications to attend these visits must be made by the prisoner, using the kiosk system found on the wings. All applications to attend these visits must be made by the prisoner. All applications for these visits are subject to security approval.

Child Centred Visits

These are designed to help enhance positive interaction between fathers and their child/children. The entire visit is designed with the child/children in mind. Fun filled activities are available for children of all ages. The Choices team are there to support fathers with their families during these visits.
CCV’s are run between the hours of of 14:00 – 16:00. Visitors are advised to arrive at the visits centre between 12:00 – 13:00 hours.

Adult Only Visits

These are designed to help enhance positive interaction between prisoners and their adult family members/significant others.

AOVs are more relaxed than social visits enabling prisoners to spend quality time with their family members/significant others. The Choices team are available to support prisoners and their loved ones during these visits.

Adult Only Visits are run between the hours of 14:00– 16:00. Visitors are advised to arrive at the visits centre between 12:00 – 13:00 hours.

The dates for these visits are displayed in the visits centre, visits hall and on the wings. All applications to attend these visits must be made by the prisoner. All applications for these visits are subject to security approval.

Channings Wood visitor centre
Childrens' hands in a circle
painted hand prints

Visitors’ Centre – HMP Channings Wood

Run by Choices

The Visitors’ Centre offers a warm and welcoming child friendly environment for all visitors to HMP Channings Wood.

Hot, cold drinks and snacks are available for purchase upon arrival.

The centre is manned by a team of Choices volunteers and staff. Information, advice and guidance are readily available on issues surrounding community agencies, family services, benefit services, prison regimes and prison procedures and much more.

Visiting families can also access one-to-one support and advice from the Visitors Centre upon request. There are play facilities for children of all ages as well as toilets, phone lockers and baby changing facilities.

Arriving for your visit

Once you arrive in the Visits Centre, staff will be on hand to assist you with the booking in process. The booking-in paperwork includes a declaration form that we ask all visitors to sign to state that they do not have any prohibited items in their possession. The form also requires visitors to state who they are visiting, along with their name and address details. We also have a form to record distance travelled, ethnicity, disability and child’s ages. You will then be assigned a number.
Once booked in, some visitors choose to go away and come back at 13:00. The Visitors Centre has indoor seating, toilets and an indoor and outdoor children’s play area.

The Visits Centre is wheelchair accessible.

Between 13:00 and 14:00, visitors are asked to report to the main prison gate in groups of ten. The number you were allocated when you booked in will determine the group you will be in. At the gate, you will be asked to show your photographic ID. You will then be shown through into the locker area. After putting your belongings in the locker, you will be searched by member of uniformed staff. A female member of staff will always search female visitors. You will then be given the table number for your visit. The prisoner will already be seated in the visits hall when you arrive.

 

Prohibited Items When Visiting Prison

It is an offence to take prohibited items in to the prison. Prohibited items are classified in four categories as follows:

  1. Drugs, explosives, firearms, ammunition or any other offensive weapon.
  2. Alcohol, mobile telephones, cameras, sound recording devises or any parts of the latter three items.
  3. Tobacco, money, clothing, food, drink, letters, paper, books tools, information technology equipment.
  4. Monetary notes, bankcards, watches of any kind.

What Can I Bring in for a Prisoner when I visit?

Choices often get asked what items can be brought in on visits. There is a list of acceptable items below. To bring them in, you would need toChoices often get asked what items can be brought in on visits. There is a list of acceptable items below. To bring them in, you would need tolet us know when you book in at the Visitors Centre and we will give you a label for each item, and a form to fill in. You then take this to the visit with you where it will be checked and passed to the prisoner when heleaves the Visits Hall. No other items can be dropped off on a visit.

  • Mug/ Cup
  • Plate
  • Bowl Books
  • Spectacles - only one pair, must be prescription
  • Prayer mats: 4ft x 3ft
  • Rosary Beads

Any other items must be posted in or an application must be put in by the prisoner to the Governor for authorize in order for it to be bought in on a visit.

 

What Can I take into the Visits Hall?

The only items that can be taken into your visit are:

  • Locker Key
  • Money – In the form of loose change, in a see through money bag
  • Visiting Order or Choices numbering slip
  • Baby food and powdered milk can be brought in, as long as they are still sealed as new, in the original packaging.

Up to £20 per adult visitor, or £10 per child is allowed to be taken into the prison to purchase refreshments. This must be in a money bag (available in the Visitors Centre) and must be coins only.

Nappies and wet wipes are provided by the prison.

There are lockers available in the Visitors Centre for any smaller items from the above list that you need to store prior to the visit. There are bigger lockers in the prison where you can store any coats or clothing as needed.

Sending Money in for Prisoners

You can send money in for Prisoners using a debit card or bank transfer. You will need the prisoners name, date of birth and prison number.

  1. Please visit the website. Or search "money to prisoner".
  2. Use the prisoner's number and date of birth.
  3. It will take up to 3 working days to reach the prisoners account.
  4. Prisoners can spend the money in the canteen as normal.

Play at HMP Channings Wood

Bring the children

Choices provide supervised play in the designated play areas in the Visitors Halls. A play worker and a team of volunteers supervise play sessions during visiting times.

Play plans and play themes are devised to facilitate children of all ages and abilities thus enabling stimulating, enjoyable activities for all during visiting times.

Choices encourage all children to spend time with their dads whilst visiting, along with the provision of activities within the play area, toys, games and drawing materials are available for children to play with their fathers at the tables.

Although the Choices team provide playful activities for visiting children, parents still have overall responsibility for their children during these sessions.

 

Catering at HMP Channings Wood

Available at all three prisons

Healthy Choices provide wholesome and affordable food and beverages to all visitors during visiting times in the Visitors Centres and Visitors Halls.

Choices have conducted some research ascertaining what visitors would like to eat and drink during visits. These requests have been adhered to along with our ethos of providing a healthier choice of foods and beverages resulting in an extensive change of menu within all three prison establishments.

Visitors can now purchase a wide range of hot and cold snacks such as toasted sandwiches, cake, cream tea, fruit,  tea, coffee etc.

Child smiling while painting
Toasted sandwich

Family Conference Meeting at HMP Channings Wood

Choices recognise the significant role that families play in the wellbeing of prisoners. Choices staff offer new prisoners and their family member/significant other the opportunity to attend a Family Conference Meeting. This meeting facilitates prisoners and their family member/significant other to identify and discuss possible areas of need, in order to put into place relevant support networks to help reduce the likelihood of re-offending.

Family Conference Meetings will;

  • Enable prisoners, their family member/significant other to sit and talk through any concerns or issues they may have in a calm and safe space.
  • Be facilitated by members of the CHOICES team who will be able to offer guidance and support.
  • Offer support that is non-judgemental and aimed at giving prisoners the best possible outcomes.
  • Help to identify areas of concern and to structure a plan for on-going support for both the prisoner and family member/significant other.
  • Provide opportunities to access relevant additional support.

All applications to attend a Family Conference Meeting must be made by the prisoner, using the kiosk system found on the wings. All applications for these visits are subject to security approval.

 

Inductions at HMP Channings Wood

Family / Prisoner Support / Inductions

Choices staff and volunteers see all new prisoners during their induction process with the aim to highlight possible needs and services available.

If a prisoner highlights areas of need regarding family matters follow-up work can be undertaken. Prisoners are given the opportunity to highlight their needs during their induction or put in an application for one of our team to come and see them at a later date.

All new prisoners are informed on how they can access our services and access the required help. This service is designed to reduce anxiety for offenders especially when they have just entered the prison system and may have significant concerns which need highlighting and resolving.

Family conferences
Man looking worried

Safer Custody Hotline

If you are concerned about the safety or wellbeing of a man in HMP Channings Wood, call the safer custody hotline. There is an answerphone that is checked several times a day.
Telephone: 01803 814679

If you have an immediate concern, please call the main switchboard to voice your concern. Telephone: 01803 814601.

Your Voice Matters

Prisoner Voicemail

Prisoner voicemail is a faster, easier, cheaper way to communicate. All you need is a prison voicemail number.

Sign up with Prison Voicemail

How it works

  1. Leave messages from your mobile at any time. Call your Prison Voicemail number from your mobile at any time and leave a message. The message is instantly available at the other end.
  2. The prisoner listens to the messages. They simply dial their Prison Voicemail number from any phone in the prison. The call costs them the price of a normal landline call.
  3. Get a reply, leave another message. After listening, the prisoner can leave you a reply. When you receive a notification, just call your Prison Voicemail number to listen and respond.

Payment Plans

  • Bronze for Infrequent contact, 25 universal minutes per month.
  • Silver for Regular Contact - 75 universal minutes per month
  • Gold for Super Users - 100 universal minutes per month
  • Pay As You Go - 50 universal minutes on initial signup.

Visit the website for their latest prices